299com is always here to make sure gaming stays within the bounds of entertainment and never becomes a problem. Learn how to play responsibly.
At 299com, we believe gaming should be a source of entertainment — not stress or hardship. Responsible gaming means enjoying the experience while staying in full control of your time, money, and emotions. That's not a weakness; it's the mark of a mature player.
Online gaming is growing fast in Bangladesh — and so is the risk of addiction. Many people don't realize when their gaming habit crosses the line from casual entertainment to something harmful. That's why 299com hasn't just put Responsible Gaming in a policy document — it's built into the core of our platform.
Our goal is simple: we want you to always enjoy gaming without it affecting your family, work, or mental health. This responsible gaming guide will help you recognize your limits and stick to them.
Addiction doesn't develop overnight. It builds gradually, and it can be hard to recognize in yourself. Read through the signs below carefully — if more than three of them apply to you, it's time to take action now.
Responsible gaming at 299com means following a few simple but important guidelines. These principles are what keep your gaming experience enjoyable over the long run.
299com strictly prohibits users under 18. Age verification is mandatory at registration, and identity is confirmed through the KYC process. We urge parents to use parental control software on shared computers or phones and to stay aware of their children's online activity.
Gaming addiction is a mental health issue and shouldn't be kept hidden. If you or someone you know is struggling with addiction, help is available through the following:
Ask yourself the following questions:
We don't just talk about it — we back it up with features built specifically to protect you.
Set your own daily, weekly, or monthly deposit limits. If you hit the cap, the system will automatically block further deposits.
Set a time limit for your gaming sessions in advance. You'll receive a reminder when your allotted time is up.
Once your losses reach a set amount, the game will stop automatically — an effective way to curb the urge to chase losses.
If you feel like you need a break, you can temporarily suspend your account for anywhere from 24 hours to 30 days. It will reactivate automatically once the period ends.
If you feel you need a long-term break from gaming, you can close your account for anywhere from 6 months to permanently.
You can access a full history of all your gaming activity, deposits, and withdrawals at any time.
Using 299com's responsible gaming tools is straightforward. Just log in and access all the options from your Settings.
Sign in to 299com with your username and password.
Click the profile icon in the top-right corner and select the "Responsible Gaming" option.
Set your deposit limit, session time, or loss limit however you see fit.
Once you save your settings, they take effect immediately. To make changes, simply follow the same steps again.
Our 24/7 live chat support is always here for any questions or urgent help.
Set a daily deposit cap before you start playing.
Takes effect immediatelyA reminder will appear on screen at set intervals to let you know how long you've been playing.
Active during sessionFor a longer break, lock your account entirely for a set period of time.
6 months – PermanentView a detailed log of all your activity and understand your own patterns.
View anytime